Page 2: Contact of respondent
Q1 Name of responding member State
Tunisia
Q2 Name of responding authority/agency:
ministere du commerce
Page 3: Consumer protection legislation
Q7 Does your country's Constitution contain a provision
on consumer protection?
No
Q8 If you do, please provide de following details:
Respondent skipped this question
Q9 Does your country have have specific law(s) on
consumer protection ?
Q10 If you do, when was the main specific law first
enacted?
Yes
Date
07/12/1992
Q11 If your main specific law on consumer protection has
been revised, when was the date of its latest revision?
Respondent skipped this question
1 / 14
Q12 Please provide the following details of the current specific law(s):
Consumer Protection Survey
1- Name of law
1- URL link
2- Name of law
2- URL link
3- Name of law
3- URL link
4- Name of law
4- URL link
5- Name of law
5- URL link
6- Name of law
6- URL link
la loi n°: 92-117du 7 décembre1992 relative à la
protection du consommateur
http://www.commerce.gov.tn/Fr/historique_11_123
La loi n°: 98-39 du 2 juin 1998 relative aux ventes avec
facilités de paiement
http://www.commerce.gov.tn/Fr/historique_11_123
La loi n°: 98-40 du 2 juin 1998 relative aux techniques de
vente et à la publicité commerciale.
http://www.commerce.gov.tn/Fr/historique_11_123
La loi n°: 2000-83 du 9 août 2000 relative aux échanges
et au commerce électroniques.
http://www.commerce.gov.tn/Fr/historique_11_123
La loi n° 2002 - 62 du 9 juillet 2002 relative aux jeux
promotionnels
http://www.commerce.gov.tn/Fr/historique_11_123
La loi n°: 99-40 du 10 mai 1999 sur la métrologie
http://www.commerce.gov.tn/Fr/historique_11_123
Q13 Please check all the fields that your consumer
protections law(s) cover.
Consumer rights/legitimate needs,
Access by consumers to essential goods and
services
,
Physical safety,
Product quality,
Terms and
conditions
,
Promotional marketing and sales practices (including
misleading advertisement)
,
Restrictive business practices
,
(competition/antitrust)
Electronic commerce,
Food distribution,
Water,
Dispute resolution,
Redress,
Consumer education,
Consumer information
2 / 14
Consumer Protection Survey
Page 4: Consumer protection legislation
Q14 From your previous answer, your specific consumer protection law(s) do(es) not cover the following field(s).
Please name the relevant law(s) covering this/these field(s):
Protection of vulnerable and disadvantaged consumers
article 38 et 39 de la constitution tunisienne
Promotion of sustainable consumption
Pharmaceuticals
Energy
Public utilities
Tourism
Data protection and privacy
Financial services
art 12 de la constitution tunisienne/la loi n° 95-70 du 17
juillet 1995, relative à la conservation des eaux et du sol,
la loi n°96-29du 3 avril 1996 instituant un plan national
d’intervention urgente pour lutter contre les événements
de pollution marine, la loi n° 96-41 du 10 juin 1996,
relative aux déchets et au contrôle de leur gestion et de
leur élimination et ses textes d’application, et la loi
n°2007-34 du 4 juin sur la qualité de l’air.
Loi n° 2008-32 du 13 mai 2008, modifiant et complétant la
loi n° 73-55 du 3 août 1973 portant organisation des
professions pharmaceutiques/Loi n° 2000-40 du 05 avril
2000, modifiant et complétant la loi n° 78-23 du 8 mars
1978 organisant la pharmacie vétérinaire/Loi n° 99-73 du
26 Juillet 1999 portant modification de la loi n° 85-91 du
22 novembre 1985, réglementant la fabrication et
l'enregistrement des médicaments destinés à la
médecine humaine./Arrêté du ministre de la santé
publique et du ministre du commerce et de l’artisanat du
24 août 2006, portant modification de l’arrêté du 21 mai
1982, relatif au prix des produits pharmaceutiques.
Loi n°2004-72 du 2 Août 2004, relative à la maîtrise de
l’énergie
les articles 15,38,39,42 et44 de la constitution
tunisienne/
loi n 90/21 du 19/03/1990 portant promulgation du code
des investissements tourestiques/decret loi n 74-21 du
24/10/1974 rek*latif aux jeux de casino
- la constitution tunisienne (art 24) et loi organique 2004-
63 du 27/07/2004
Loi n° 58-90 portant création et organisation de la
Banque Centrale de Tunisie/Loi n° 2006-19 du 2 mai
2006, modifiant et complétant la loi n° 2001-65 du 10
juillet 2001, relative aux établissements de crédit/Loi
n°98-4 du 2 février 1998, relative aux Sociétés de
Recouvrement des Créances/loi n 94/117 du 14/11/1994
relative à la reorganisation du marché financier
Q15 Please indicate the URL Link of the relevant law(s)
to each field:
Respondent skipped this question
3 / 14
Consumer Protection Survey
Page 5: Consumer protection institutions
Q16 Name of Ministry responsible for consumer protection:
ministere du commerce
Q17 URL link of responsible Ministry for consumer protection:
http://www.commerce.gov.tn
Q18 Year when consumer protection was assumed by the current responsible ministry:
2001
Page 6: Consumer protection institutions
Q19 Do you have a main consumer protection
authority/agency?
Yes
Q20 Name of main consumer protection authority/agency:
ministere du commerce
Q21 URL of main consumer protection authority/agency:
http://www.commerce.gov.tn/Fr/accueil_46_50
Q22 Year of creation:
2001
Q23 Annual budget: (in USD)
Respondent skipped this question
Q24 Total number of staff:
Respondent skipped this question
Q25 Total number of staff directly affected to consumer
protection:
Respondent skipped this question
Q26 Do you have a law/decree that governs the main
consumer protection authority/agency?
Yes
4 / 14
Consumer Protection Survey
Q27 If you do, please provide the following details:
Reference of the law/decree
URL to law/decree
decret n2001-2965 du 20/12/2001
http://www.commerce.gov.tn/
Q28 Does your main consumer protection
authority/agency have POLICY MAKING powers over
any of the following fields?
Consumer rights/legitimate needs,
Access by consumers to essential goods and
services
Protection of vulnerable and disadvantaged
consumers
,
,
Physical safety,
Product quality,
Terms and
conditions
,
Promotional marketing and sales practices (including
misleading advertisement)
,
Electronic commerce,
Food distribution,
Water,
Tourism,
Dispute resolution,
Redress,
Consumer information
Page 7: Consumer protection institutions
5 / 14
Consumer Protection Survey
Q29 From your previous answer, your main authority/agency does not have POLICY MAKING powers over the
following fields. Please name the relevant authorities/agencies with powers over these fields:
Voluntary codes for businesses
ministere de l'industrie/ federation patronale
Restrictive business practices(competition/antitrust)
ministere du commerce(departement concurrence)
Financial services
conseil de la concurrence
banque centrale
Promotion of sustainable consumption
ministere de l'environnement
Pharmaceuticals
Energy
Public utilities
ministere de la santé
ministere de l'energie
minstere de la présidence de la république/different
ministeres
Data protection and privacy
instance nationale de la protection des données
Consumer education
personnelles
ministere du commerce (institut national de la
consommation) et les ONG
Q30 URL Link of the relevant authority/agency to each
field:
Respondent skipped this question
Q31 Does your main consumer protection
authority/agency have ENFORCEMENT powers over
any of the following fields?
Consumer rights/legitimate needs,
Access by consumers to essential goods and
services
Protection of vulnerable and disadvantaged
,
,
consumers
Physical safety,
Product quality,
Terms and
conditions
,
Promotional marketing and sales practices (including
misleading advertisement)
,
Electronic commerce,
Food distribution,
Water,
Tourism,
Dispute resolution,
Redress,
Consumer information
6 / 14
Consumer Protection Survey
Page 8: Consumer protection institutions
Q32 From your previous answer, your main consumer
protection authority/agency does not have
ENFORCEMENT powers over the following fields.
Please name the relevant authorities/agencies with
powers over these fields:
Respondent skipped this question
Q33 URL Link of the relevant authority/agency to each
field:
Respondent skipped this question
Q34 Regarding enforcement, how many infringement
cases does your authority/agency handle on average per
year?
Respondent skipped this question
Q35 Has your authority/agency imposed sanctions
and/or other measures for breaches of consumer
protection law(s)?
Yes
Q36 Maximum amount for sanction/measure allowed by consumer protection law(s): (in USD)
8000
Q37 Record highest amount for any sanction/measure
imposed: (in USD)
Respondent skipped this question
Q38 Please detail if necessary, what kind of sanctions and/or other measures are available in your jurisdiction
PRISON/ARRET PROVISOIRE OU DEFINITIF DE LACTIVITE/AFFICHAGE DU JUGEMENT DANS LES JOURNAUX
Page 9: Consumer protection institutions
Q39 Are there any non-governmental consumer
organizations/associations in your country?
Q40 Do you have a law/decree that governs consumer
organizations/associations?
Yes
Yes
Q41 In case you have a law/decree that governs
consumer organizations, please provide the following
details:
Respondent skipped this question
7 / 14
Consumer Protection Survey
Q42 Do consumer organizations/associations fulfil any of
the following functions?
Consultation in policy making,
Legal advice to
,
consumers
Consumer education,
Consumer information,
Consumer publications
Q43 Do consumer groups/associations receive public
funding?
No
Q44 Name the three largest non-governmental consumer organizations/associations in your jurisdiction:
1- Name
1- Website
2- Name
2- Website
3- Name
3- Website
organisation de defense des consommateurs (ODC)
http://www.odc.org.tn/
Association tunisienne pour l'orientation du
consommateur et la rationnalisation de la
consommation
https://ar-
- Plus de références et documents sur Legaly Docs ar.facebook.com/jomhouria/posts/10152676373922554
organisation de 20 millions de consommateurs
https://www.facebook.com/20MillionsDeConsommateurs
Page 10: Consumer protection institutions
Q45 Can consumers obtain redress through judicial
channels?
Q46 Is there a specialized judicial mechanism for
consumer complaints?
/
Yes
No
Q47 If there is, please provide the following details
Respondent skipped this question
Q48 Do you have collective redress/class actions for
consumer complaints?
No
Q49 Who can represent consumer interests in court?
Consumers individually,
Lawyers
8 / 14
Consumer Protection Survey
Q50 What is the highest damages award following a
collective redress/class action?
Respondent skipped this question
Page 11: Consumer protection institutions
Q51 Regarding out-of-court/alternative consumer dispute
resolution, are there any of the following?
Mediation/ Conciliation,
Comments:
suite à l'intervention des services de contrôle et
économiques (autorité de protection du consommateur)
Q52 If there are any of the above, please provide the
following details:
Respondent skipped this question
Q53 Are there any CROSS-BORDER out-of-
court/alternative consumer dispute resolution initiatives?
Yes
Q54 If there are, please provide the following details:
1- Name
ministere des affaires etrangeres/ministere du tourisme
Page 12: Consumer protection institutions
Q55 Are there any self-regulation initiatives from
businesses?
Respondent skipped this question
Q56 Please provide (up to) 4 examples of the self-
regulation initiatives from businesses:
Respondent skipped this question
Q57 Are there any co-regulation initiatives between
businesses and public entities?
Yes
9 / 14
Q58 Please provide (up to) 4 examples of the co-regulation initiatives between businesses and public entities:
Consumer Protection Survey
1- Name of initiative
1- Scope of application
2- Name of initiative
2- Scope of application
3- Name of initiative
3- Scope of application
4- Name of initiative
4- Scope of application
Q59 Do self-regulation and/or co-regulation initiatives
cover any of the following issues? (Please relate to
UNGCP Guideline 11)
projet arrete fixant les spécifications des préparations
alimentaires similaires aux fromage
secteur alimentaire (importation/production/distribution)
appareils des chauffages domestiques
secteur industriel -
electromenager(importation/production/distribution)
conserves du thon
secteur alimentaire(importation/production/distribution)
savon
secteur industriel -
electromenager(importation/production/distribution
Fair and equitable
treatment
,
Responsible commercial
,
behaviour
Disclosure of information and
,
transparency
Education and awareness-
raising
Page 13: Consumer protection institutions
Q60 What kind and how many international cooperation agreement(s) on consumer protection does your
authority/agency participate in?
Bilateral
Multilateral/Regional
Formal (treaties)
5
2
Informal (memoranda of understanding)
10 / 14
Consumer Protection Survey
Q61 Please provide name and URL link of formal bilateral agreements (treaties):
Union Européenne
Conclu le 17/07/1995, entré en vigueur 01/03/1998. En date du 1er janvier 2008, tous les produits industriels sont totalement exonérés.
http://www.commerce.gov.tn/Fr/union-europeenne_11_224
Turquie
Conclu le 25/11/2004 et entré en vigueur le 01/07/2005. Tous les produits industriels sont totalement exonérés depuis 2005.
http://www.commerce.gov.tn/Fr/turquie_11_226
Lybie
Convention portant création d’une zone de libre échange entre la Tunisie et la Libye signée le 14/06/2001 et entrée en vigueur le
19/02/2002.
Egypte
Signée le 05/03/1998 et entré en vigueur la même année.Cette convention prévoit le démantèlement total ou partiel des droits de
douane et taxes à effet équivalent aux produits échangés entre les deux pays durant une période transitoire qui s’est achevée.
Syrie
Signé le 17 / 06 / 2004 et entré en vigueur le 10 Mars 2005.
Q62 Please provide name and URL link of informal
bilateral agreements (memoranda of understanding):
Respondent skipped this question
Q63 Please provide name and URL link of formal multilateral/regionals agreements (treaties) that address consumer
protection:
Accord arabo-méditerranéen de libre échange (Convention d’Agadir)
http://www.commerce.gov.tn/Fr/accord-arabo-mediterraneen-de-libre-echange-convention-deagadir_11_228
Convention de facilitation et de développement des échanges commerciaux inter-arabes (Grande Zone de Libre Echange Arabe)
http://www.commerce.gov.tn/Fr/convention-de-facilitation-et-de-developpement-des-echanges-commerciaux-inter-arabes-grande-zone-
de-libre-echange-arabe_11_227
Conventiondes préférences commerciales entre les pays membres de l’organisation de la coopération Islamique
Q64 Please provide name and URL link of informal
multilateral/regionals agreements (memoranda of
understanding) that address consumer protection:
Respondent skipped this question
11 / 14
Consumer Protection Survey
Q65 Do cooperation agreements on consumer protection
(be those formal/informal/bilateral/regional) cover any of
the following fields?
Consumer rights/legitimate needs,
Access by consumers to essential goods and
,
services
Physical safety,
Product quality,
Terms and
conditions
,
Promotional marketing and sales practices (including
misleading advertisement)
,
Restrictive business practices(competition/antitrust),
Electronic commerce,
Food distribution,
Dispute resolution,
Consumer information
Q66 Does your consumer protection enforcement
authority/agency have any of the following powers
regarding cross-border fraudulent and deceptive
commercial practices affecting consumers?
Investigate,
Pursue
Q67 Do you have any experience in cross-border
cooperation on enforcement?
No
Q68 If you do, please provide a short description
Respondent skipped this question
Q69 Do you engage in technical cooperation or capacity building activities on consumer protection?
As a recipient
As a donor
Bilaterally
Through an international organization/network
Yes
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Consumer Protection Survey
Q70 If you have engaged in technical cooperation or capacity building activities on consumer protection as a
recipient/as donor and/or through an international organization/network, please provide the following details for each
initiative
1- Name of programme/project
1/programme CNUCED: l'atelier de formation sur la
protection des consommateurs mars 2018 le caire
egypte (4 jrs) 2/atelier sur le commerce et le
developpement durable au sénégal en 2010 organisé par
l'OMC (2 jours)
Page 14: Consumer protection policies
Q71 Does your authority/agency carry out information
and education initiatives?
No
Q72 Do information and education initiatives carried out
by your authority/agency cover any of the following
fields?
Other (please
specify):
depuis 2009 et aprés la creation de l'institut national de
consommation toutes ces actions deviennent de la mission
de cet institut
Q73 Does your authority/agency provide specific
education and information initiatives for vulnerable and
disadvantaged consumers?
No
Q74 If your authority/agency does, please provide the
following details:
Respondent skipped this question
Q75 Do consumer organizations/associations provide
education and information initiatives?
Yes
Q76 If consumer organizations/associations do, please provide the following details:
1- Name of consumer organization/association
organisation de defense du consommateur
1- URL link of initiative
http://www.odc.org.tn/
Page 15: Consumer protection policies
Q77 Does your authority/agency conduct research and
analysis on consumer protection issues?
Yes
13 / 14
Consumer Protection Survey
Q78 If your authority/agency does, please provide the following details:
1- Main area of work
2- Main area of work
controle qualité et de sécurité des produits (analyses)
evaluation des risques sanitaires et environnemental
des produits (ANCSEP ministere de la santé
2- URL link to online library or publication(s)
http://www.ancsep.rns.tn/
Q79 Do other organizations/associations conduct
research and analysis on consumer protection?
Yes
Q80 If other organizations/associations do, please
provide the following details:
Respondent skipped this question
14 / 14
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